These Terms and Conditions set out the basis on which we provide household and office removal, packing, storage arranging and related services. By making a booking, you agree that these terms apply to all services supplied by us within Richmond and surrounding areas, as well as to any associated locations covered by our crews.
These terms are intended to comply with applicable laws and regulations of England and Wales and to provide a clear explanation of rights and obligations for both you as the customer and us as the service provider.
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests our removal or related services. We, us and our mean the removal company providing the services. Services means removal, packing, loading, transport, unloading, and any related services agreed between you and us. Goods means the items that you ask us to move, handle, or store through our nominated partners. Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
Any quotation we provide is based on the information you supply regarding the volume of goods, access conditions at all addresses, distance travelled, and any special requirements. Quotations are normally provided in writing and will specify the services included, such as packing, dismantling, reassembly or handling of fragile items.
Quotations are valid for a limited period from the date of issue, as stated on the quotation. If no period is stated, the quotation will be valid for 30 days, subject to availability of our vehicles and crews. We reserve the right to amend or withdraw a quotation where the information provided by you is incomplete, inaccurate, or where circumstances change beyond our control.
Unless expressly stated otherwise, quotations do not include insurance for high value items, parking permits or fines, customs duties, storage charges, or third party fees. Services will be performed on the basis set out in the quotation and these terms.
A booking is only confirmed once you have accepted our quotation in writing and we have acknowledged that acceptance. Verbal quotations or availability indications do not constitute a confirmed booking.
We may require additional information from you before confirming your booking, such as final inventories, confirmation of access arrangements, or clarification of special handling needs. You are responsible for ensuring all information provided to us is accurate and complete.
For moves within Richmond and wider service areas, you should notify us of any restrictions that may affect access, such as controlled parking zones, narrow roads, vehicle weight limits, time-limited loading bays, or building management rules. Failure to disclose such information may result in additional charges or delays.
We reserve the right to refuse any booking at our discretion, including where we consider that the work cannot be carried out safely, lawfully, or within the capacity of our vehicles and staff.
Unless otherwise agreed in writing, payment terms are as follows. A deposit may be required to secure your booking, payable upon acceptance of the quotation. The balance of the quoted price is normally due prior to commencement of the move or on the day of the move before unloading, as specified in your booking confirmation.
We may offer different payment methods, which will be confirmed in your booking documentation. You agree to pay all amounts due in full and on time. Where payment is not received as agreed, we may suspend or refuse to carry out the services, and we reserve the right to retain your goods until full payment is made.
Additional charges may apply where the work takes longer than anticipated due to circumstances outside our control, where the volume of goods exceeds the quotation, or where there are unforeseen access issues. Extra charges may also be incurred for waiting time, re-delivery, or handling of items which were not originally disclosed.
All amounts payable are subject to any applicable taxes or duties as required by law. Where applicable, the rate of tax will be stated in your quotation or invoice.
You may cancel or postpone your booking by giving us written notice. The notice period and any applicable charges will be set out in your quotation or booking documentation. If no specific policy is stated, the following standard provisions will apply.
If you cancel more than seven calendar days before the agreed service date, any deposit paid may be refunded, less any reasonable administration costs. If you cancel between seven and two calendar days before the service date, we may retain all or part of the deposit or charge up to 50 percent of the quoted price. If you cancel less than two calendar days before the service date or on the day of the move, we may charge up to 100 percent of the quoted price.
Postponements requested more than seven calendar days before the service date will normally be accommodated subject to availability, and any deposit may be transferred to the new date. Postponements requested within seven calendar days of the service date may incur additional charges or may be treated as cancellations and re-bookings.
We may cancel the contract or postpone the services where circumstances beyond our reasonable control prevent us from fulfilling the booking, including severe weather, vehicle breakdown, accidents, or staff illness. In such cases, our liability will be limited to refunding any prepayments received for services not provided, and we will not be responsible for any consequential loss.
You are responsible for ensuring that all goods to be moved are properly packed and prepared, unless you have requested and paid for our packing service. Breakable or fragile items should be securely wrapped, and any valuable items clearly identified.
You must arrange suitable parking and access at all collection and delivery addresses, including obtaining any necessary permits or permissions. You will be responsible for any parking fines or penalties arising from inadequate arrangements or instructions.
It is your responsibility to be present or represented at all relevant times during loading and unloading, to provide clear instructions to our staff, and to check that all goods are loaded and unloaded correctly. You should ensure that no items are left behind unintentionally.
You must not ask our staff to move any item that is illegal, unsafe, or likely to cause damage to property or injury to people. Prohibited items include, but are not limited to, explosives, flammable liquids, hazardous chemicals, and perishable or contaminated goods. We may refuse to move goods that do not comply with these requirements.
We will provide the services with reasonable care and skill, using appropriate vehicles, equipment, and staff for the work agreed. We will take reasonable steps to protect your property and goods during loading, transport and unloading.
We will endeavour to observe agreed arrival and delivery times, but timing is not guaranteed and may be affected by traffic and other factors beyond our control. We will keep you informed of significant delays where reasonably possible.
We will follow any reasonable instructions given by you or your representative, provided these do not compromise safety, legal requirements, or the integrity of our vehicles and equipment.
Our liability for loss of or damage to your goods is subject to the limits and exclusions set out in this section. We are not liable for loss or damage arising from inherent defects, deterioration, or fragility of goods that could not have been prevented by reasonable care.
We will not be responsible for loss or damage where goods have been packed by you or a third party, unless there is clear evidence that our handling directly caused the damage. We also accept no liability for damage to items that are unstable, inadequately assembled, or already damaged before we handle them.
Where we are found to be liable, our liability may be limited by reference to the value of the goods or to a fixed sum per item or per consignment, as described in your quotation or booking documents. If no specific limit is provided, liability for any single item or consignment may be capped at a reasonable level, in line with standard industry practice.
We are not liable for indirect or consequential loss, including loss of profits, alternative accommodation costs, or any other financial or economic loss arising from delays, damage, or failure to complete the move on a particular date.
You should obtain appropriate insurance cover for your goods during the move, particularly for high value items. Where we offer or arrange additional cover, the terms of that cover will apply as a separate agreement.
We will take reasonable care to avoid damage to buildings, fixtures and fittings during the move. However, we are not liable for damage to walls, floors, doors, staircases, or other surfaces where such damage arises from moving large or heavy items in constrained spaces, provided we act with reasonable care and follow your instructions.
You should protect vulnerable areas such as freshly painted surfaces, carpets, and delicate fixtures prior to our arrival. We are not responsible for the cost of repair or redecoration where minor scuffs or marks are a normal consequence of moving goods.
Where our services include the removal and disposal of unwanted items, we will comply with relevant UK waste regulations. We will only transport waste to authorised facilities and will take reasonable steps to ensure proper disposal.
We will not remove hazardous or controlled waste, including chemicals, asbestos, medical waste, and certain electrical items, unless expressly agreed and carried out under appropriate licences and procedures.
You are responsible for ensuring that items presented for disposal are lawful to dispose of and do not contain prohibited materials. We reserve the right to refuse any items that we reasonably believe may breach environmental, safety, or waste management regulations.
Additional charges may apply for disposal services, particularly for bulky items or where special handling is required. These charges will be explained to you before any such services are carried out where reasonably practicable.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These events may include traffic congestion, accidents, road closures, severe weather, strikes, public disturbances, or acts of government or public authorities.
Where such events occur, we will take reasonable steps to minimise disruption and, where possible, agree alternative arrangements with you. However, any additional costs arising from such events may be chargeable.
If you wish to make a complaint or claim for loss or damage, you must notify us in writing as soon as reasonably possible and in any event within a reasonable period after the services are completed. You should provide full details, including photographs where available, to enable us to investigate.
Failure to notify us within a reasonable time may affect our ability to investigate the claim and could limit or exclude our liability where it would otherwise have applied. We will review and respond to complaints in a fair and timely manner.
We will collect and process personal information about you in order to provide our services, manage bookings, and handle payments. We will take reasonable steps to keep your data secure and to use it only for legitimate business purposes.
Your information may be shared with our staff, subcontractors, and service partners who require it to perform the services, and with authorities where required by law. We will not sell your personal data to third parties.
We may use carefully selected subcontractors to carry out all or part of the services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the proper performance of the contract, subject to the limitations of liability set out herein.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions shall continue in full force and effect.
We may amend these Terms and Conditions from time to time. The version in force at the time you confirm your booking will apply to your contract. You should retain a copy of the terms that apply to your booking for future reference.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. No person other than you and us shall have any rights to enforce any term of the contract.
When you are searching for removal companies in Richmond, TW9, hire our dedicated team and discover how our help and cheap prices can make your removal a hassle-free experience!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(72)